Shipping & Returns

RETURNS/EXCHANGES | SHIPPING | CURBSIDE PICK-UP

Returns/Exchanges

Before returning any merchandise for a refund or exchange, please email us at audreys@skirball.org  We will provide you with information necessary for the return authorization.

Damaged/Defective Item: Damaged or defective merchandise should be reported to us as soon as possible. Please keep the box and all packing materials.  We will arrange for the return and/or replacement for items that were received either defective or damaged.

Missing/Received Wrong Item: If your order was incomplete or if you received something that you did not order, please contact us immediately. We will need to know what item(s) you received in error, if any, and what item(s) were missing from your order. We will make all necessary arrangements to correct your order.

Exchanges: If you would like to exchange any of the items that you ordered, you must contact us within 30 days of the delivery date. Shipping charges may be applied to any exchange of non-defective items and must be paid in full before exchanged merchandise is shipped.

Gifts: If the item was marked as a gift when purchased, you’ll receive a credit for the value of your gift.  Gift recipients are not eligible for monetary refunds.

Refunds: Refunds (less shipping and handling) will be issued provided that the merchandise is in unused and resalable condition upon receipt and the merchandise is returned within 30 days of the delivery date. It must also be in the original packaging.  You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In-person: Returns and exchanges for on-line purchases can also done in our on-site store.  To complete your return or exchange, we require a receipt or proof of purchase.

Purchases of Skirball Memberships, donations to the Skirball Cultural Center, e-gift certificates, physical gift cards, and clearance items—as well as customized orders that were made to order—are nonrefundable.

Shipping

Audrey’s Museum Store ships to residential or business street addresses in the United States and Puerto Rico. We do not ship to PO boxes or APO/FPO addresses. All orders are shipped UPS Ground except for items shipped directly from an artist*; see shipping costs below.

If you are interested in international shipping please contact us for further details audreys@skirball.org

Ordering Tips, Process, and Representations

To make any corrections or changes to your order, you must email audreys@skirball.org before your order ships.

When placing your order, please make sure the shipping address is correct and complete (e.g. including apartment/unit number), as we are unable to guarantee safe and timely delivery once the order has been shipped. You will be charged UPS correction fees if the address you provide is not correct and complete.

Once your order is successfully placed, you will receive an order confirmation email indicating order number and shipping method. Once your order is prepared for shipment, you will receive a shipping confirmation email with tracking information. Please note that in some cases, your order may arrive in multiple shipments (e.g., in the case of a pre-order or backorder). 

You represent that the billing and payment information you provide on our site is authorized and accurate. When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for delivery, we infer that you consent to our collecting it and using it for that specific reason only.  Read our Privacy Policy and Terms and Conditions here.

Shipping Times

Orders may take up to 5 business days to be processed and prepared for shipment. Presently, due to UPS shipping delays related to the pandemic, shipping times are unpredictable. Please allow extra time for delivery and be aware that it could take 3–10 days to receive your order once shipped. Thank you for your patience.

If your order needs to arrive by a specific date, please let us know in the “Notes” box when placing your order and email us at audreys@skirball.org. We will do our best to accommodate your time-sensitive need subject to store team capacity, UPS shipping times, and other factors.

Shipping Costs

All Audrey’s Museum Store orders are shipped via UPS Ground with the exception of items shipped directly from an artist*. Rates are based on the order total per address.

For UPS Ground orders shipped to the contiguous United States:

ORDER TOTAL             SHIPPING COST
$00.00–$50.00            $8.95 per address 
$50.01–$100.00          $14.95 per address 
$100.01–$200.00        $20.95 per address 
$200.01 and up           $29.95 per address

For UPS Ground orders shipped to Alaska, Hawaii, and Puerto Rico:

ORDER TOTAL             SHIPPING COST
$00.00–$50.00:           $45.95 per address 
$50.01–$100.00:         $52.95 per address 
$100.01–$200.00:       $59.95 per address 
$200.01 and up:          $64.95 per address

Additional Shipping Procedures and Policies

We ship on Tuesdays and Fridays only. Orders placed before 9:00 am PT on a Tuesday or Friday will be processed that same day. All others will be processed the next shipping day. 

If gift-wrapping has been selected for any item, shipping may be delayed. 

Additional shipping and handling charges are assessed for all special-handling, oversized, and heavy items.

Applicable sales tax will be calculated according to shipping destination.

*If an order is shipped directly from the artist, it will be shipped via the artist's method of choice.

In-Store Pick-Up

Audrey’s Museum Store is pleased to offer in-store pick-up during our open hours.  Pick-ups outside our hours have to be pre-arranged.

To place an order for pick-up, please select that option when placing your order transaction. You will receive an email indicating that the order is ready for pickup in Audrey’s Museum Store. When you come, be sure to bring your order confirmation email and credit card used for payment.

Audrey’s Museum Store is located at the Skirball Cultural Center, located at 2701 N. Sepulveda Blvd., Los Angeles, CA 90049.