Shipping & Returns

RETURNS/EXCHANGES | SHIPPING | CURBSIDE PICK-UP

Returns/Exchanges

The well-being of the community is our highest priority. In support of ongoing efforts to minimize the spread of COVID-19 and for the health and safety of our customers and store team, Audrey’s Museum Store is currently not accepting returns/exchanges of merchandise that has shipped.

Purchases of Skirball Memberships, donations to the Skirball Cultural Center, e-gift certificates, physical gift cards, and clearance items—as well as customized orders that were made to order—are also nonrefundable.

All sales are final.

To make any corrections or changes to your order, you must email audreys@skirball.org before your order ships.

If any item is damaged during shipping, please keep the box and all packing materials and email us as soon as possible at audreys@skirball.org.

We will continue to monitor public-health guidelines and adjust our returns/exchanges policies in accordance with state and local recommendations. Thank you for your understanding.

Shipping

Audrey’s Museum Store ships to residential or business street addresses in the United States and Puerto Rico. We do not ship to PO boxes or APO/FPO addresses. All orders are shipped UPS Ground except for items shipped directly from an artist*; see shipping costs below.

Ordering Tips, Process, and Representations

When placing your order, please make sure the shipping address is correct and complete (e.g. including apartment/unit number), as we are unable to guarantee safe and timely delivery once the order has been shipped. You will be charged UPS correction fees if the address you provide is not correct and complete.

Once your order is successfully placed, you will receive an order confirmation email indicating order number and shipping method. Once your order is prepared for shipment, you will receive a shipping confirmation email with tracking information. Please note that in some cases, your order may arrive in multiple shipments (e.g., in the case of a pre-order or backorder). 

You represent that the billing and payment information you provide on our site is authorized and accurate. When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for delivery, we infer that you consent to our collecting it and using it for that specific reason only.  Read our Privacy Policy and Terms and Conditions here.

Shipping Times

Orders may take up to 5 business days to be processed and prepared for shipment. Presently, due to UPS shipping delays related to the pandemic, shipping times are unpredictable. Please allow extra time for delivery and be aware that it could take 3–10 days to receive your order once shipped. Thank you for your patience.

If your order needs to arrive by a specific date, please let us know in the “Notes” box when placing your order and email us at audreys@skirball.org. We will do our best to accommodate your time-sensitive need subject to store team capacity, UPS shipping times, and other factors.

Shipping Costs

All Audrey’s Museum Store orders are shipped via UPS Ground with the exception of items shipped directly from an artist*. Rates are based on the order total per address.

For UPS Ground orders shipped to the contiguous United States:

ORDER TOTAL             SHIPPING COST
$00.00–$50.00            $8.95 per address 
$50.01–$100.00          $14.95 per address 
$100.01–$200.00        $20.95 per address 
$200.01 and up           $29.95 per address

For UPS Ground orders shipped to Alaska, Hawaii, and Puerto Rico:

ORDER TOTAL             SHIPPING COST
$00.00–$50.00:           $45.95 per address 
$50.01–$100.00:         $52.95 per address 
$100.01–$200.00:       $59.95 per address 
$200.01 and up:          $64.95 per address

Additional Shipping Procedures and Policies

We ship on Tuesdays and Fridays only. Orders placed before 9:00 am PT on a Tuesday or Friday will be processed that same day. All others will be processed the next shipping day. 

If gift-wrapping has been selected for any item, shipping may be delayed. 

Additional shipping and handling charges are assessed for all special-handling, oversized, and heavy items.

Applicable sales tax will be calculated according to shipping destination.

*If an order is shipped directly from the artist, it will be shipped via the artist's method of choice.

Curbside Pick-Up

Audrey’s Museum Store is pleased to offer curbside pick-up on Tuesdays and Fridays at an assigned time.

To place an order for curbside pick-up, please select that option when placing your order transaction. You will receive an email indicating the date and time when you may come and where on the Skirball campus to collect your order. Please do not show up to pick up your order without a confirmed date and time. When you come, be sure to bring your order confirmation email and credit card used for payment.

Audrey’s Museum Store is located at the Skirball Cultural Center, located at 2701 N. Sepulveda Blvd., Los Angeles, CA 90049.