Shipping & Returns
RETURNS/EXCHANGES | SHIPPING | CURBSIDE PICK-UP
Before returning any merchandise for a refund or exchange, please email us at email@example.com or call 310-440-4505. If no one answers, please leave a clear and detailed message so we can assist you better. We will provide you with information necessary for the return authorization.
Damaged/Defective Item: Damaged or defective merchandise should be reported to us as soon as possible. Please keep the box and all packing materials. We will arrange for the return and/or replacement for items that were received either defective or damaged.
Missing/Received Wrong Item: If your order was incomplete or if you received something that you did not order, please contact us immediately. We will need to know what item(s) you received in error, if any, and what item(s) were missing from your order. We will make all necessary arrangements to correct your order.
Exchanges: If you would like to exchange any of the items that you ordered, you must contact us within 14 days of the delivery date. Shipping charges may be applied to any exchange of non-defective items and must be paid in full before exchanged merchandise is shipped.
Gifts: If the item was marked as a gift when purchased, you’ll receive a credit for the value of your gift. Gift recipients are not eligible for monetary refunds.
Refunds: Refunds (less shipping and handling) will be issued provided that the merchandise is in unused and resalable condition upon receipt and the merchandise is returned within 14 days of the delivery date. It must also be in the original packaging. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping any item over $15, you should consider using a shipping service with a tracking number. We CANNOT guarantee that we will receive your returned item.
In-person: Returns and exchanges for on-line purchases can also be done in our on-site store. To complete your return or exchange, we require a receipt or proof of purchase. All returns must be completed within 14 days.
Purchases of Skirball Memberships, donations to the Skirball Cultural Center, e-gift certificates, physical gift cards, and clearance items are nonrefundable.
Audrey’s Museum Store ships to residential or business street addresses in the United States and Puerto Rico. We only ship USPS to PO boxes or APO/FPO addresses.
Ordering Tips, Process, and Representations
To make any corrections or changes to your order, you must email firstname.lastname@example.org or call the store during business hours at 310-440-4505 before your order ships.
When placing your order, please make sure the shipping address is correct and complete (e.g. including apartment/unit number), as we are unable to guarantee safe and timely delivery once the order has been shipped.
Once your order is successfully placed, you will receive an order confirmation email indicating order number and shipping method. Once your order is prepared for shipment, you will receive a shipping confirmation email with tracking information. Please note that in some cases, your order may arrive in multiple shipments.
Shipping Times: Orders may take up to 5 business days to be processed and prepared for shipment as this is a brick and mortar location with staff on-site only during usual store operational hours. Please allow extra time for delivery and be aware that it could take 3–10 days to receive your order once shipped. Thank you for your patience.
If your order needs to arrive by a specific date, please let us know in the “Notes” box when placing your order and email us at email@example.com. We will do our best to accommodate your time-sensitive need subject to store team capacity, current shipping times, and other factors.
Shipping Costs: All Audrey’s Museum Store orders are shipped using services with tracking numbers. Rates are based on the order total per address.
ORDER TOTAL SHIPPING COST
$00.00–$50.00 $9.95 per address
$50.01–$100.00 $16.95 per address
$100.01–$200.00 $22.95 per address
$200.01 and up $31.95 per address
Orders shipped to Alaska, Hawaii, and Puerto Rico:
ORDER TOTAL SHIPPING COST
$00.00–$50.00: $45.95 per address
$50.01–$100.00: $52.95 per address
$100.01–$200.00: $59.95 per address
$200.01 and up: $64.95 per address
Additional Shipping Procedures and Policies
Audrey's Store hours (PST) are:
Monday - Closed to the Public
Tuesday - Friday 11:30am to 5pm
Saturday - Sunday 10:00am to 5pm
Orders placed outside of business hours will be processed on the following business/shipping day. Orders placed during business hours might be processed that same day if possible.
If gift-wrapping has been selected for any item, shipping may be delayed if no gift note or message is included as we typically call and confirm a gift message.
Additional shipping and handling charges are assessed for all special-handling, oversized, and heavy items.
Applicable sales tax will be calculated according to shipping destination.
Audrey’s Museum Store is pleased to offer in-store pick-up during our open hours. Pick-ups outside our hours have to be pre-arranged.
To place an order for pick-up, please select that option when placing your order transaction. You will receive an email indicating that the order is ready for pickup in Audrey’s Museum Store. When you come, be sure to bring your order confirmation email and credit card used for payment.
Audrey’s Museum Store is located at:
Skirball Cultural Center
2701 N. Sepulveda Blvd.
Los Angeles, CA 90049
Items not collected via In-Store Pick-Up within 60 days will be donated to the NCJW unless you contact us otherwise. These items are NOT eligible for returns past 30 days.