Shipping & Pick-Up
SHIPPING AND PICK-UP
Shipping
Audrey’s Museum Store ships to residential or business street addresses in the United States and Puerto Rico. We only ship USPS to PO boxes or APO/FPO addresses.
Ordering Tips, Process, and Representations
To make any corrections or changes to your order, you must email audreys@skirball.org or call the store during business hours at 310-440-4505 before your order ships.
When placing your order, please make sure the shipping address is correct and complete (e.g. including apartment/unit number), as we are unable to guarantee safe and timely delivery once the order has been shipped.
Once your order is successfully placed, you will receive an order confirmation email indicating order number and shipping method. Once your order is prepared for shipment, you will receive a shipping confirmation email with tracking information. Please note that in some cases, your order may arrive in multiple shipments.
You represent that the billing and payment information you provide on our site is authorized and accurate. When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for delivery, we infer that you consent to our collecting it and using it for that specific reason only. Read our Privacy Policy and Terms and Conditions here.
Shipping Times: Orders may take up to 5 business days to be processed and prepared for shipment as this is a brick and mortar location with staff on-site only during usual store operational hours. Please allow extra time for delivery and be aware that it could take 3–10 days to receive your order once shipped. Thank you for your patience.
If your order needs to arrive by a specific date, please let us know in the “Notes” box when placing your order and email us at audreys@skirball.org. We will do our best to accommodate your time-sensitive need subject to store team capacity, current shipping times, and other factors.
Shipping Costs: All Audrey’s Museum Store orders are shipped using services with tracking numbers. Rates are based on the order total per address. If there is an egregious difference in what we secure behind the scenes for shipping, we do refund the difference.
ORDER TOTAL SHIPPING COST
$00.00–$50.00 $9.95 per address
$50.01–$100.00 $16.95 per address
$100.01–$200.00 $22.95 per address
$200.01 and up $31.95 per address
Orders shipped to Alaska, Hawaii, and Puerto Rico:
ORDER TOTAL SHIPPING COST
$00.00–$50.00: $45.95 per address
$50.01–$100.00: $52.95 per address
$100.01–$200.00: $59.95 per address
$200.01 and up: $64.95 per address
Additional Shipping Procedures and Policies
Audrey's Store hours (PST) are:
Monday - Closed to the Public
Tuesday - Friday 12pm to 5pm
Saturday - Sunday 10:00am to 5pm
Orders placed outside of business hours will be processed on the following business/shipping day. Orders placed during business hours might be processed that same day if possible.
If gift-wrapping has been selected for any item, shipping may be delayed if no gift note or message is included as we typically call and confirm a gift message.
Additional shipping and handling charges are assessed for all special-handling, oversized, and heavy items.
Applicable sales tax will be calculated according to shipping destination.
In-Store Pick-Up
Audrey’s Museum Store is pleased to offer in-store pick-up during our open hours. Pick-ups outside our hours have to be pre-arranged.
To place an order for pick-up, please select that option when placing your order transaction. You will receive an email indicating that the order is ready for pickup in Audrey’s Museum Store. When you come, be sure to bring your order confirmation email and credit card used for payment.
Audrey’s Museum Store is located at:
Skirball Cultural Center
2701 N. Sepulveda Blvd.
Los Angeles, CA 90049
Items not collected via In-Store Pick-Up within 60 days will be donated to the NCJW unless you contact us otherwise. These items are NOT eligible for returns past 14 days.