Returns and Exchanges

Returns/Exchanges

Before returning any merchandise for a refund or exchange, please email us at audreys@skirball.org or call 310-440-4505. If no one answers, please leave a clear and detailed message so we can assist you better.  We will provide you with information necessary for the return authorization.

Damaged/Defective Item: Damaged or defective merchandise should be reported to us as soon as possible. Please keep the box and all packing materials.  We will arrange for the return and/or replacement for items that were received either defective or damaged.

Missing/Received Wrong Item: If your order was incomplete or if you received something that you did not order, please contact us immediately. We will need to know what item(s) you received in error, if any, and what item(s) were missing from your order. We will make all necessary arrangements to correct your order.

Exchanges: If you would like to exchange any of the items that you ordered, you must contact us within 14 days of the delivery date. Shipping charges may be applied to any exchange of non-defective items and must be paid in full before exchanged merchandise is shipped.

Gifts: If the item was marked as a gift when purchased, you’ll receive a credit for the value of your gift.  Gift recipients are not eligible for monetary refunds.

Refunds: Refunds (less shipping and handling) will be issued provided that the merchandise is in unused and resalable condition upon receipt and the merchandise is returned within 14 days of the delivery date. It must also be in the original packaging.  You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping any item over $15, you should consider using a shipping service with a tracking number. We CANNOT guarantee that we will receive your returned item.

In-person: Returns and exchanges for on-line purchases can also be done in our on-site store.  To complete your return or exchange, we require a receipt or proof of purchase.  All returns must be completed within 14 days of purchase.

Purchases of Skirball Memberships, donations to the Skirball Cultural Center, e-gift certificates, physical gift cards, and clearance items are nonrefundable.